Part I - LIMITED WARRANTY

What is Covered

All quality-related defects on items sold directly by iGarden or iGarden’s authorized resellers are covered by an extensive warranty, starting from the date of purchase. Warranties on replacements will follow the same warranty timeframe as the original defective item or 90 days, whichever is longer.
For quality-related warranty claims, iGarden will, at its sole discretion, provide one or more of the following solutions:

  • Provide a brand-new unit.
  • Provide replacement parts.
  • Repair the product.

Products that are out of warranty are eligible for paid repair services.

What Does Not Cover

  • Non quality-related issues after the return period has passed.
  • Damage resulting from misuse or failure to follow the user manual.
  • Damage caused by external sources.
  • Repairs or maintenance performed by unauthorized third parties.
  • Malfunctions caused by the use of non-specified accessories.
  • Products without sufficient proof of purchase.
  • Lost or stolen products.
  • Free products.
  • Items that have exceeded their warranty period.
  • Items taken outside the country of purchase.

Limitation of Liability

  • When receiving service, iGarden is responsible for loss or damage to your product only while it is in iGarden's possession or in transit, if iGarden is responsible for transportation.
  • iGarden is not responsible for the loss or disclosure of any data contained in the product.

Part II - WARRANTY

Warranty Process

  • The buyer must provide sufficient proof of purchase.
  • The defective item’s serial number and/or visible proof of the defect are required.
  • iGarden will attempt to diagnose and resolve the issue by phone, email, or online chat. The troubleshooting steps will be documented.
  • If the issue cannot be resolved remotely, it may be necessary to return the item for quality inspection. iGarden will arrange repair or replacement service at no cost if the issue is covered by this limited warranty.

Warranty Period

Product

Main Components

Limited Warranty Period

Pool Cleaner

Motor, Battery Pack, Electronic control systems, Charger, Main Body (including decorative cover, mainboard, sensor, chassis, etc.)

36 months
(Replacement only, no repairs required)

Consumable Materials (e.g. filter basket, track wheel, brushes, retrieval hook)

6 months

*Warranty period may vary according to local laws and regulations.

Part III - REPLACEMWENT-ONLY POLICY

At iGarden, we are committed to prioritizing our customers' satisfaction. To provide an effective and efficient after-sales experience, we proudly offer a Replacement-Only, No Repair Policy. If your eligible products encounters any issues covered under the warranty period, we will replace it with a new unit—no repairs necessary.

Advantage

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Minimal Downtime

Swift replacement ensures that your pool stays clean with minimal interruption.
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100% New Machine Guarantee

Provide only brand-new machines, eliminating concerns about refurbished units.
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No Repair Costs

Save on shipping, repair fees, and other unforeseen expenses.
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Minimal Downtime

Swift replacement ensures that your pool stays clean with minimal interruption.
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100% New Machine Guarantee

Provide only brand-new machines, eliminating concerns about refurbished units.
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No Repair Costs

Save on shipping, repair fees, and other unforeseen expenses.

Service Plan of Replacement

Express

Ship your replacement before we receive your defective product.

Standard

Ship your replacement after we receive your defective product.

Applicable Product

Pool Cleaner-KM series

Pool Cleaner-K series

Delivery Time Estimate

3-5 days after you ship out the return

7-10 days after you ship out the return

Service Process

Contact Support

Submit a warranty claim ticket with all the information needed.

Confirm

We assess the issue and confirm if the product qualifies for replacement.

Return

Use our prepaid return label to ship back the damaged product.

Ship Replacement

We send a new unit to you.

Eligibility

To qualify for the Replacement-Only Policy, the following conditions must apply:

  • The product must be purchased directly from iGarden’s official website or Amazon iGarden Direct store.
  • The product must be covered by the iGarden Limited Warranty Policy, due to manufacturing defects, quality issues, or other unrecoverable malfunctions that affect performance.

Not Covered

The following situations are not covered under the Replacement-Only Policy:

  • Situations out of iGarden Limited Warranty Policy.
  • Normal wear and tear of machine and consumable parts.

Part IV - FCC COMPLIANCE STATEMENT

FCC Caution

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  • This device may not cause harmful interference, and
  • This device must accept any interference received, including interference that may cause undesired operation.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and the receiver.

Certifications & Compliance

  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.
    This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

IC Statement

This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions:

  • This device may not cause interference; and
  • This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée sous deux conditions suivantes:

  • l’appareil ne doit pas produire de brouillage, et
  • l'utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

The device is compliance with RF exposure guidelines, users can obtain Canadian information on RF exposure and compliance. The minimum distance from the body to use the device is 20 cm.
Le présent appareil est conforme après examen de ce matériel aux conformité ou aux limites d’intensité de champ RF, les utilisateurs peuvent sur l’exposition aux radiofréquences et la conformité et compliance d’acquérir les informations correspondantes. La distance minimale du corps à utiliser le dispositif est de 20 cm.

MANUFACTURER
YITUO ELECTRIC CO., LTD
NO2, FIRST FLOOR, B06-1, SCIENCE AND TECHNOLOGY INDUSTRIAL PARK, HIGH-TECH ZONE, GAO LI COMMUNITY, RONGGUI TOWN, SHUNDE DISTRICT, FOSHAN, GUANGDONG, CHINA